By clicking the “proceed to checkout” button, “You” (the individual and/or organisation for whom You are making the purchase online) are agreeing to these terms and conditions. By completing and submitting the electronic order form You are making an offer to purchase goods or services, which, if accepted by any member of the CIWM Group (including, but not limited to, the Chartered Institution of Wastes Management and CIWM Enterprises Limited, hereinafter together referred as “CIWM”), will result in a binding contract. Your card or PayPal account will be debited when You click the “Submit” button in the card payment confirmation area. Taking payment does not indicate automatic acceptance of Your order. Should the order be refused, your payment will be refunded. Please read the terms and conditions below relating to Your particular purchase.

1. Revision guides

Orders for revision guides can not be cancelled once the guide has been dispatched.

Revision guides are usually dispatched within 5 working days of your order. If you have not received your revision guide within 10 working days of your order please contact us.

CIWM may cancel your order if the item is out of stock. Where this occurs we will contact you to inform you of the cancellation and will provide a refund.

2. Special Offers

We reserve the right, from time to time, to run special promotional offers. Special Offers may include, but are not limited to, price promotions. In the event of a Special Offer, additional terms and conditions may apply which will be made available at the time of booking. Any purchases made prior to the Special Offer will not be offered the promotion retrospectively, unless specifically agreed by CIWM.

3. Our Liability

Our products may contain links to other websites. These are provided for your convenience. They do not signify that we endorse those websites. We do not have any control over those sites and have no responsibility for the content on the linked website(s).

All the information contained in CIWM materials including but not limited to revision guides, training materials, brochures, courses, e-learning products is for use and guidance only. It does not constitute professional advice. You should neither act, nor refrain from action, on the basis of the information provided. You should take, as and where appropriate, relevant professional advice on your particular circumstances.

4. Rights in Materials

All copyright and other rights (including all intellectual property rights) in materials provided to you are the property of CIWM. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes. 

Whilst we make reasonable efforts to ensure the accuracy of our materials, including revision guides, we do not represent, warrant or guarantee that the Course Materials will be error free. For the avoidance of doubt, we will not refund purchases on the basis that materials are not error free, accurate and/or up to date.

5. Data Protection

CIWM will process the information it receives from you or otherwise holds about you in accordance with these Terms and the CIWM Privacy Policy. CIWM will use such information for purposes including but not limited to:
a) to process Your order and to provide You with the product You have purchased;
b) as set out in further detail in CIWM’s Privacy Policy

You can opt out of communications that are not required for your order or unsubscribe from communications at any time either by following the link on any CIWM Group email or newsletter; or by contacting us – email

CIWM and its group do not share or sell Your data to any third party organisations; but, where strictly necessary, may share data with carefully selected organisations working on CIWM’s behalf, including contractors undertaking some data processing.

6. Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and to meet our changing business requirement;
You will be subject to the policies and terms and conditions in force at the time that you purchase or place a booking with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to bookings previously made by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Booking Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Booking Confirmation).

7. Force Majeure

CIWM shall assume no liability whatsoever if any of its products or services are unavailable due to an unexpected event, Act of God, unforeseen occurrence or any other event that renders performance of the service impracticable, illegal or impossible. For purposes of this clause, an unexpected event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. However, in exceptional situations CIWM at its own discretion may compensate the individuals for their loss incurred due to force majeure.  

7. Law and Jurisdiction
Contracts for the purchasing through Our Site will be governed by the law of England and Wales. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Please also refer to our privacy policy and our terms & conditions of website usage.

Last updated 20 December 2021